Responsible Gaming Social Concept

Version 1.5 - Last updated on the 18.08.2022

Responsible Gaming Social Concept

People who gamble are usually not in danger of falling victims to compulsive gambling. However, excessive amounts of gambling may lead to an addiction. That is why it is vital to be able to spot the symptoms and react accordingly if there is cause for concern.

Having fun is always the main objective for games offered on the website while keeping in mind that chance is the factor that decides the outcome of each game. If you are no longer having fun while gambling, yet you continue to play, this should give rise to concern. You may develop an addiction if you play solely to win money or to win back money that you have lost. Compulsive gamblers often think that they have a special kind of luck or skill and that their fortune will reverse itself if only they keep on playing. If you no longer play out of a desire to have fun and instead attempt to make up for losses by betting bigger amounts, a vicious circle is initiated, which will only see your losses and bets grow in equal measure.

At Casino999 we retain the integrity of responsible gambling in high regard. This page is intended to provide you with information and tools through which you can prevent gambling from becoming an addiction.

How to prevent yourself from developing a gambling problem

1. Be aware of your gaming patterns
Being aware of and monitoring your gambling patterns can help to prevent gambling from becoming problematic. You can find an overview of your financial and gaming transactions by logging into your account and clicking on “My Account”. The account overview shows all deposits, payouts, bets and wins relating to your player account. This information will support you in analyzing your gaming behaviour and detecting any signs of problematic gaming.

2. Play responsibly
For most players gambling is both exciting and fun. They decide consciously and conscientiously when and how often they play a particular game. Please find below a list of tips on how to play responsibly:

(i) Set a limit for your losses and stick to it. Avoid getting yourself into a cycle of chasing losses.
(ii) Do not take big risks while gambling; the chances of losing control are rather small if you play in such a manner. It is crucial to understand that it is just a game if you want to play with a low risk factor.
(iii) Never borrow money so you can bet.
(iv) Set a time limit for yourself and stop playing when time is up.
(v) Take frequent breaks while gambling.
(vi) Balance gambling with other activities.
(vii) Do not gamble if you’re suffering from a lot of stress, are depressed, intoxicated or are experiencing any other similar issues.
(viii) Only bet money which you have planned to use for recreational activities. Do not bet money which is required for everyday life.

How to recognize that you may be developing a gambling problem

If you have concerns regarding your gaming behaviour, we recommend that you complete a self-assessment test. Self-assessment tests are free of charge and completely anonymous. You can evaluate your gaming behaviour via the following checks:

(i) Click here to start the Test Now (DK)
(ii) Click here to start the Test Now (EN)

Additionally, you may wish to ask yourself the following questions:

(i) Are you actively seeking exclusion from your family for large amounts of time, just to gamble?
(ii) Does gambling prevent you from attending work or college?
(iii) Are you spending more time gambling than you have initially set out or wanted to, and do you neglect your duties and obligations in order to gamble?
(iv) Have others ever criticised you for your gambling?
(v) Are you often getting into fights with your partner or those close to you about how much time you spend gambling or the money which you are betting? Are you noticing that you cannot restrain or set limits for yourself?
(vi) Have you bet more than you could really afford to lose? 
(vii) Have you borrowed money or sold anything to be able to gamble?
(viii) Are you betting money that is needed to pay the rent, mortgage, school fees, medical fees, groceries, clothes, bills or other utilities?
(ix) Have you gone back on another day to try to win back money you have lost?
(x) Do you feel that you are playing in order to spend time with people who can understand you?
(xi) If you are with your family, at work or at a social event, do you often think about the next game or the next bet?
(xii) Do you think that gambling is a viable option to earn money?
(xiii) Are you also gambling during work hours, despite the fact that it may cost you your job?
(xiv) If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
(xv) Do arguments, frustrations or disappointments make you want to gamble?
(xvi) Does gambling make you depressed or even suicidal? If you have answered any of the above questions with “Yes” then you should act now before the situation develops into a major problem.

Responsible gambling functions on our website

We have adopted a dual approach where responsible gambling on our website is concerned: We offer monitoring of your gaming behaviour, together with information and support; but also encourage you to play an active role in preventing gaming addiction. We have devised a variety of support tools that you can use to check your gambling activities.

1. Clock

To keep you up to date about your current gaming session, a clock shall be displayed on your screen at all times. This function has been implemented to support you in monitoring the time you spend on our website and it cannot be switched off.

2. Financial Limits

As part of the registration process required for setting up an account on our website, you will be requested to set a periodic limit on the volume of your deposits.

The deposit limit will enable you to stick to an amount of deposits per period selected and not to exceed this. It is important that you evaluate your financial situation and set a deposit limit that is appropriate to it. You shall be able to amend your limit at any point in time by accessing your account and selecting the tab “Play Safe”. A change resulting in the lowering of a limit will take effect immediately; however, a change resulting in the increase of a limit will only take effect after the lapse of 24 hours. This is done in order to limit any damage which may be caused by the taking of rash decisions.

During this 24-hour period, you may change your mind and lower your deposit limit again. If you require any further information or assistance regarding this functionality, please contact our customer support team.

3. Self-Exclusion

If at any point in time you feel that you need to take a break from gambling, our website offers a variety of self-exclusion options. You may opt for a cool-off, which will exclude your account for a period of 24 hours. During this period, you will not be able to place any deposits or participate in any games. If you feel you need a longer break, you may opt for a temporary self-exclusion, where you can specify a longer period during which you would like your account to be excluded. Please note that temporary self-exclusion cannot be set up for a period that is less than 30 days.

Should you feel that you have developed a gambling problem, we recommend that you self-exclude on an indefinite basis. This will result in your account being closed. In such a case, you may withdraw any pending balance that you may have on your account, provided that any verification checks which need to be undertaken in your respect are successfully carried out. Please note that you will not be able to re-open your account or to open a new account on our website following an indefinite self-exclusion unless at least 12 months have lapsed since your account closure. In such a case, we strongly recommend that you ensure that you are fit to start gambling again prior to opening a new account.

You may request a self-exclusion by accessing your account and selecting the tab “Play Safe”. If you require any further information or assistance regarding this functionality, please contact our customer support team.

If you are considering self-exclusion, please consider contacting all gambling companies with whom you hold an account and ask to be self-excluded there as well. We also recommend that you install software that will allow you to block access to internet gambling websites.

Examples of Filtering Systems can be found below:

(i) Betfilter - www.betfilter.com

(ii) Optenet - optenet-web-filter.en.uptodown.com/windows

You may also register yourself on ROFUS, the Danish Gambling Authority’s self-exclusion register, in order to automatically exclude yourself from holding any accounts with any gambling websites licensed by the Danish Gambling Authority. With ROFUS, you will be able to choose from one of the following options:

(i) Cool Off – 24 hours

(ii) Temporary Self Exclusion – Lasting 1, 3 or 6 months

(iii) Permanent Self-Exclusion – This is permanent unless you write to the Danish Gambling Authority to be removed from the list.

Should you register yourself on ROFUS, you will not be able to set up a new account or log into your existing account for a period of at least 1 year + 7 days from the time of registration in ROFUS. Your existing account will be closed, and you shall be entitled to receive a withdrawal of any funds held therein, provided that all necessary verification checks are successfully completed. Should you wish to set up a new account upon the lapse of this period, we strongly recommend that you ensure that you are fit to start gambling again prior to taking such a decision.

How to seek help if you believe you may be developing a gambling problem

The following organizations can help you to deal with compulsive gambling:

(i) Stop Spillet - www.stopspillet.dk 

(ii) Center for Ludomani - ludomani.dk

(iii) Gambling Therapy - www.gamblingtherapy.org

(iv) Gamblers Anonymous - www.gamblersanonymous.org

If you are looking for an institution that offers consultation or therapy, you may also visit a treatment centre. Find Treatment Centres

The treatment centres listed herein are completely independent and are in no way affiliated with our website. If you are an operator of the treatment centres listed and would like to have your contact details removed, please contact us.

Protection of minors

Participation in gambling for money is prohibited for minors. Therefore, it is not permissible for anyone under the age of 18 to open an account or gamble on our website. We treat this responsibility very seriously and carry out age verification checks on all customers where payment methods are available to persons under 18 years of age, and also make random age verification checks on customers. In the event that we should find that a minor has created an account on our website by circumventing our age verification checks, such account will be closed with immediate effect upon this becoming known and any winnings held in that account shall be forfeited.

We call on all parents and legal guardians to contribute to the protection of minors who have access to the Internet. You can discuss this topic with the minor and install an Internet filter software that blocks access to certain websites. We further recommend that you install filter software for the protection of children or to restrict access by way of separate user accounts if your household features a computer that is shared by the entire family, including minors.

Please visit the websites listed below for further information and support:

(i) www.netnanny.com

(ii) www.gamblock.com

(iii) www.cybersitter.com

(iv) www.betfilter.com

If you hold any gambling accounts yourself, please also make sure that your account credentials remain out of reach of your children.